Slack integration FAQ and troubleshooting

See common frequently asked questions and troubleshooting information below.

Can users access information via the AI Assistant if they haven't logged in to our Cortex instance?

Yes, this is possible, depending on the settings you configured for the AI Assistant in your workspace. To allow users to use the AI Assistant without logging in to Cortex, navigate to the Slack integration settings page in Cortex and toggle off Require Cortex account to use Cortex's Slack app.

Can I disable some of the notifications I receive in Slack?

You can adjust your personal notification settings, but note that some types of notifications cannot be disabled.

Is the Slack integration required to add Slack channels to a team?

No, the Slack integration is not required to add channels to Cortex teams. You can manually add any Slack channels without setting up the Slack integration via the entity descriptor or via the API for a team’s metadata.

Why isn't my Slack channel showing up after I've added it to an entity's YAML configuration?

Slack channels are cached and refreshed every four (4) hours, so newly-added channels may not appear immediately in the UI.

The AI Assistant isn't responding to my messages.

Ensure '@Cortex' has been invited to the channel. The AI Assistant works in public and private channels, and via DMs. Make sure your slack identity is also mapped. See Configuring identity mappings.

The AI Assistant lost context from earlier in the thread.

Very long threads may exceed the conversation context window. If this happens, start a new thread and re-state the relevant context in your first message.

Can I make changes to Cortex via the AI Assistant in Slack?

No. The AI Assistant is read-only and only handles GET requests. It cannot modify or write data in your Cortex workspace. It can however, provide guidance and syntax on using our API or updating data to help you make any changes!

Can I use the AI Assistant with Microsoft Teams?

Currently, the Cortex AI Assistant is not compatible with Microsoft Teams.