> For the complete documentation index, see [llms.txt](https://docs.cortex.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cortex.io/ingesting-data-into-cortex/integrations/slack/slack-integration-faq-and-troubleshooting.md).

# Slack integration FAQ and troubleshooting

See common frequently asked questions and troubleshooting information below.

**Can users access information via the AI Assistant if they haven't logged in to our Cortex instance?**

This is possible depending on the settings you configured for the app. To allow users to use the Cortex Slack app without logging in to Cortex, navigate to the [Slack integration settings page](https://app.getcortexapp.com/admin/settings/slack) and toggle off **Require Cortex account to use Cortex's Slack app**.

**Can I disable some of the notifications I receive in Slack?**

You can adjust your personal notification settings, but note that [some types of notifications cannot be disabled](/configure/settings/notifications.md#notifications-that-cannot-be-disabled).

**Is the Slack integration required to add Slack channels to a team?**

No, the Slack integration is not required to add channels to Cortex teams. You can manually add any Slack channels without setting up the Slack integration [via the entity descriptor](/ingesting-data-into-cortex/integrations/slack/using-the-integration-for-slack-ai-assistant.md#connecting-via-an-entity-descriptor) or [via the API](/api/readme/teams.md) for a team’s metadata.

**Why isn't my Slack channel showing up after I've added it to an entity's YAML configuration?**

Slack channels are cached and refreshed every four (4) hours, so newly-added channels may not appear immediately in the UI.

**The AI Assistant isn't responding to my messages.**

Ensure `@Cortex` has been invited to the channel. The assistant works in public and private channels, and via DMs. Make sure your Slack identity is also mapped. See [Configuring identity mappings](/configure/settings/managing-users/identity-mapping.md).

**The AI Assistant lost context from earlier in the thread.**

Very long threads may exceed the conversation context window. If this happens, start a new thread and re-state the relevant context in your first message.

**Can I make changes to Cortex via the AI Assistant?**

No. The app is read-only and only handles `GET` requests. It cannot modify or write data in your Cortex workspace. It can, however, provide guidance and syntax on using our API or updating data to help you make any changes!

**Can I use the AI Assistant with Microsoft Teams?**

No. It is not currently compatible with Microsoft Teams.