Can I disable some of the notifications I receive in Slack?
Can I disable some of the notifications I receive in Slack?
You can adjust your personal notification settings, but note that some types of notifications cannot be disabled.
Is the Slack integration required to add Slack channels to a team?
Is the Slack integration required to add Slack channels to a team?
No, the Slack integration is not required to add channels to Cortex teams. You can add any Slack channels without setting up the Slack integration or via the API for a team’s metadata.
Why isn't my Slack channel showing up after I've added it to an entity's YAML configuration?
Why isn't my Slack channel showing up after I've added it to an entity's YAML configuration?
Slack channels are cached and refreshed every four (4) hours, so newly-added channels may not appear immediately in the UI.
The AI assistant isn't responding to my messages
The AI assistant isn't responding to my messages
Ensure
@Cortex has been invited to the channel. The assistant works in public and private channels, and via DMs. Make sure your Slack identity is also mapped. See Configuring identity mappings.A user gets an access_denied error when they mention @Cortex in Slack
A user gets an access_denied error when they mention @Cortex in Slack
The AI assistant requires a Cortex user account. This error usually means the person doesn’t have one, or their Slack identity isn’t mapped to their Cortex account. Confirm they have an active Cortex account, then check their identity mapping. See Configuring identity mappings.Turning off Require Cortex account to use Cortex’s Slack app doesn’t resolve this, because that setting applies to slash commands only.
The AI assistant lost context from earlier in the thread
The AI assistant lost context from earlier in the thread
Very long threads may exceed the conversation context window. If this happens, start a new thread and re-state the relevant context in your first message.
Can I make changes to Cortex via the AI assistant?
Can I make changes to Cortex via the AI assistant?
No. The app is read-only and only handles
GET requests. It cannot modify or write data in your Cortex workspace. It can, however, provide guidance and syntax on using our API or updating data to help you make any changes!Can I use the AI assistant with Microsoft Teams?
Can I use the AI assistant with Microsoft Teams?
No. It is not currently compatible with Microsoft Teams.
Can users access information via the AI Assistant if they haven't logged in to Cortex?
Can users access information via the AI Assistant if they haven't logged in to Cortex?
No. Chatting with
@Cortex in Slack always requires a Cortex user account with a mapped Slack identity, no matter how the Slack app settings are configured.The Require Cortex account to use Cortex’s Slack app setting on the Slack integration settings page applies to slash commands only. Turn it off, and people without a Cortex account can run commands like /cortex oncall and /cortex search. Turn it on, and slash commands work only for users who have Cortex accounts. Either way, the AI assistant requires an account.To give someone access to the AI assistant, create a Cortex user account for them and confirm their Slack identity is mapped. See Configuring identity mappings.