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Get quick answers from AI docs search
At the top of the docs, click Ask, or use the keyboard shortcut CMD+K to open AI search. Ask questions in natural language and receive quick instructions.
The AI search pulls from both the Cortex docs site itself and Cortex's Knowledge Base (KB), so you can get help with everything - from setup instructions to troubleshooting steps - all in once place.
Additional resources
Learn more about Cortex in additional resources:
Cortex KB: Troubleshoot unexpected issues and get answers to common questions.
Cortex Academy: Build your expertise with courses on Scorecards, Workflows, and more (available to all customers and POVs).
Cortex blog: Stay current with engineering insights, product updates, and best practices.
Cortex beta feature support
Participating in a beta? Learn about Cortex's beta program, support for beta features, and release phases in the docs.
Cortex Professional Services
To ensure a smooth implementation, partner with Cortex Professional Services (PS) for expert guidance and hands-on assistance with data modeling, entity ownership, and more. Reach out to [email protected] to learn how we can support your implementation and adoption journey.
Still need help?
The following options are available to get assistance from the Cortex Customer Engineering team:
Email: [email protected], or open a support ticket in the in app Resource Center
Slack: Users with a connected Slack channel will have a workflow added to their account. From here, you can either @CortexTechnicalSupport or add a
:ticket:reaction to a question in Slack, and the team will respond directly.
Don’t have a Slack channel? Talk with your Customer Success Manager.
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