# Get Help

## Get quick answers from AI docs assistant <a href="#still-need-help" id="still-need-help"></a>

#### In the docs

At the top of the docs, click **Ask**, or use the keyboard shortcut `CMD+K` to open AI Docs Assistant. Ask questions in natural language and receive quick instructions.

The AI search pulls from both the Cortex docs site itself and [Cortex's Knowledge Base (KB)](https://support.getcortexapp.com/), so you can get help with everything - from setup instructions to troubleshooting steps - all in once place.

<figure><img src="https://826863033-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJW7pYRxS4dHS3Hv6wxve%2Fuploads%2Fgit-blob-4b4ea71b46fb66a81c84a3db59296ab29f1993f3%2Fdocs-ai-search.jpg?alt=media" alt="Click Ask at the top of the docs, ask questions in natural language, and receive quick answers from AI."><figcaption><p>Sources are linked at the end of the answers.</p></figcaption></figure>

#### In your Cortex worksapce

AI Docs Assistant is also available in your Cortex workspace. Click `CMD+K` in Cortex, then click the Ask AI icon (<i class="fa-sparkles">:sparkles:</i>). Type in a question and get answers without having to leave Cortex.

<figure><img src="https://826863033-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJW7pYRxS4dHS3Hv6wxve%2Fuploads%2F1040GcuzOJOG31ngpEja%2Fin-app-docs-assistant.jpg?alt=media&#x26;token=78bbe7b3-aa35-4247-95fb-bfcde6a26ad9" alt=""><figcaption></figcaption></figure>

## Additional resources

Learn more about Cortex in additional resources:

* [Cortex KB](https://support.getcortexapp.com/): Troubleshoot unexpected issues and get answers to common questions.
* [Cortex Academy](https://academy.cortex.io/): Build your expertise with courses on Scorecards, Workflows, and more (available to all customers and POVs).
* [Cortex blog](https://www.cortex.io/blog): Stay current with engineering insights, product updates, and best practices.

### Cortex beta feature support <a href="#still-need-help" id="still-need-help"></a>

Participating in a beta? [Learn about Cortex's beta program, support for beta features, and release phases in the docs](https://docs.cortex.io/resources/beta).

### Cortex Professional Services <a href="#still-need-help" id="still-need-help"></a>

To ensure a smooth implementation, partner with Cortex Professional Services (PS) for expert guidance and hands-on assistance with data modeling, entity ownership, and more. Reach out to <help@cortex.io> to learn how we can support your implementation and adoption journey.

## Still need help?[​](https://docs.cortex.io/docs/reference/integrations/aws#still-need-help) <a href="#still-need-help" id="still-need-help"></a>

The following options are available to get assistance from the Cortex Customer Engineering team:

* **Email**: <help@cortex.io>, or open a support ticket in the in app Resource Center
* **Slack**: Users with a connected Slack channel will have a workflow added to their account. From here, you can either @CortexTechnicalSupport or add a `:ticket:` reaction to a question in Slack, and the team will respond directly.

Don’t have a Slack channel? Talk with your Customer Success Manager.