Instana

Cortex connects to many third-party vendors whose system interfaces frequently change. As a result, integration behavior or configuration steps may shift without notice. If you encounter unexpected issues, check with your system administrator or refer to the vendor's documentation for the most current information. Additionally, integration sync times vary and are subject to scheduling overrides and timing variance.

Overview

IBM Instana Observability is a tool used for monitoring and performance management. Integrate Instana with Cortex allows you to pull in services from Instana.

How to configure Instana with Cortex

Prerequisite

Before getting started, create an API token in Instana.

Configure the integration in Cortex

1. In Cortex, navigate to the Instana settings page:

   1. Click Integrations from the main nav. Search for and select Instana.

2. Click Add configuration.

3. Configure the Instana integration form:

   • Tenant endpoint: Enter your tenant endpoint. This can be found in your Instana app URL.

   • API token: Enter the API token you generated in Instana.

4. Click Save.

To modify the integration configuration, see Modifying an existing integration configuration.

How to connect Cortex entities to Instana

Import services from Instana

Cortex automatically syncs from Instana APM at 7 a.m. UTC.

See the Create services documentation for instructions on importing entities.

Import Instana services from Discovery audit

Cortex will pull recent changes from Instana into the discovered entities list. Here, you can find new entities in Instana that have not been imported into the catalog.

View integration logs

This feature is available in Cortex cloud.

While viewing an integration's settings page, click the Logs tab to view error logs from the last 7 days. You can filter the logs list by configuration and by operation (for example, you could filter to view errors surfaced only via Scorecards).

Click into a row to get more information, including time stamp, status code, full error, and request path.

Still need help?​

The following options are available to get assistance from the Cortex Customer Engineering team:

• Email: [email protected], or open a support ticket in the in app Resource Center

• Slack: Users with a connected Slack channel will have a workflow added to their account. From here, you can either @CortexTechnicalSupport or add a :ticket: reaction to a question in Slack, and the team will respond directly.

Don’t have a Slack channel? Talk with your Customer Success Manager.