ClickUp

Cortex connects to many third-party vendors whose system interfaces frequently change. As a result, integration behavior or configuration steps may shift without notice. If you encounter unexpected issues, check with your system administrator or refer to the vendor’s documentation for the most current information. Additionally, integration sync times vary and are subject to scheduling overrides and timing variance.

ClickUp is a project management tool that combines tasks, document collaboration, and issue management in a single platform. Integrating ClickUp with Cortex allows you to:

View task information directly on entity pages in Cortex
Create ClickUp tasks based on Initiatives directly from Cortex
Map ClickUp identities to users in Cortex
View open ClickUp tasks in the dev homepage
Create Scorecards that track progress and drive alignment on projects involving your ClickUp tasks

How to configure ClickUp with Cortex

Prerequisites

Before getting started:

Create a ClickUp personal API token.

Configure the integration in Cortex

In Cortex, navigate to the ClickUp settings page.
- Click Integrations from the main nav. Search for and select ClickUp.
Click Add configuration.
Configure the ClickUp integration form:
- API token: Enter your ClickUp API token.
Click Save.

If you’ve set everything up correctly, you’ll see the option to Remove Integration in settings. You can also use the Test configuration button to confirm that the configuration was successful. If your configuration is valid, you’ll see a banner that says “Configuration is valid. If you see issues, please see documentation or reach out to Cortex support.” Note that mapping options will not appear in Cortex for users who have not finished user registration in ClickUp. If a user is partially registered, Cortex will filter them out of the mapping page.

How to connect Cortex entities to ClickUp

Auto discovery of spaces, folders, and tags

By default, Cortex will use the Cortex tag (e.g. my-entity) as the “best guess” for ClickUp space, folder, or tag. For example, if your Cortex tag is my-entity, then the corresponding space, folder, or tag in ClickUp should also be my-entity. If your ClickUp space, folder, or tag don’t cleanly match the Cortex tag, you can override this in the Cortex entity descriptor.

Editing the entity descriptor

You can map any number of ClickUp spaces, folders, and tags to a Cortex entity. Spaces and folders can be mapped by using either ID or name. You can find your folder ID or space ID in your ClickUp URL: https://app.clickup.com/:workspace_id/v/f/:folder_id/:space_id. Mapping spaces by ID or name When mapping spaces, you can use the ID or name for the space.

x-cortex-issues:
  clickup:
    spaces:
      - identifier: 123456789
        identifierType: ID

x-cortex-issues:
  clickup:
    spaces:
      - identifier: My Space
        identifierType: NAME

These blocks share the same fields:

Field	Description	Required
`spaces`	Denotes that mapping should be based on ClickUp spaces	true
`identifier`	Identifier for the space; either the full ID or name	true
`identifierType`	Type of identifier; either `ID` or `NAME`	true

Mapping folders by ID or name When mapping folders, you can use the ID or name for the folder.

x-cortex-issues:
  clickup:
    folders:
      - identifier: 123456789
        identifierType: ID

x-cortex-issues:
  clickup:
    folders:
      - identifier: my-folder
        identifierType: NAME

Field	Description	Required
`folders`	Denotes that mapping should be based on ClickUp folder	true
`identifier`	Identifier for the folder; either the full ID or name	true
`identifierType`	Type of identifier; either `ID` or `NAME`	true

Mapping by tags Cortex also supports mapping entities to ClickUp tags.

x-cortex-issues:
  clickup:
    tags:
      - name: tag a
      - name: tag b
      - name: tag c

Field	Description	Required
`folders`	Denotes that mapping should be based on ClickUp tags	true
`name`	Name for the tag	true

Specify a list for Initiative issues

You can also specify a ClickUp list to store all issues created via Cortex Initiatives. If Use list defined in entity YAML is toggled on in the Initiative issue creation form, Cortex will automatically create tasks in the specified list for a given entity. If a list is not specified in an entity’s YAML and Use list defined in entity YAML option is toggled on in the initiative issue creation form, Cortex will attempt to create a list in the mapped space or folder above. Define one of these following blocks in an entity descriptor to specify a list for Initiative issues. Specify list by ID

x-cortex-issues:
    clickup:
      initiativesList:
        id: 12345

Field	Description	Required
`initiativesList`	Denotes that Cortex	true
`name`	Name for the tag	true

Specify list by name

x-cortex-issues:
    clickup:
      initiativesList:
        name: Cortex Initiative Issues

Identity mappings

Cortex maps email addresses in your ClickUp instance to email addresses that belong to team members in Cortex. When identity mapping is set up, users will be able to see their personal on-call status from the developer homepage. Note that mapping options will not appear in Cortex for users who have not finished user registration in ClickUp. If a user is partially registered, Cortex will filter them out of the mapping page.

Using the ClickUp integration

Entity pages

Integrations - ClickUp Tasks detected from your ClickUp instance will populate on the Issue tracking page in the entity’s sidebar. Each row will show the following information (when available in ClickUp):

Task name (hyperlinked to task in ClickUp)
Project
Assignees
Priority
Created at
Due date

Initiatives

Initiatives allow you to set deadlines for specific rules or a set of rules in a given Scorecard and send notifications to users about upcoming due dates. From the Issues tab of an Initiative, you can automatically create a ClickUp task from a failing rule.

Dev homepage

The ClickUp integration enables Cortex to pull information about tasks into the Dev homepage. You can find open tasks assigned to you under the Issues tab. Issues are refreshed every 5 minutes, or you can click Refresh ClickUp tasks to manually refresh issues.

Scorecards and CQL

With the ClickUp integration, you can create Scorecard rules and write CQL queries based on ClickUp tasks. See more examples in the CQL Explorer in Cortex.

List of ClickUp tasks

Get ClickUp tasks meeting the given filter criteria.

Assignees
Created at
Creator
Due date
Folder
Priority
- “Urgent”, “High”, “Normal,” and “Low”
Status
Tags
Task name

Statuses are dependent on your own ClickUp configured statuses. Closed tasks are filtered out by default.Definition: clickup.tasks()ExamplesTo evaluate the maturity of an entity in a Scorecard, you can use this expression to make sure it has fewer than five unassigned ClickUp tasks:

clickup.tasks().filter((task) => task.assignees.length < 1).length < 5

You can also query for entities that don’t have any urgent ClickUp tasks with a “security” tag:

clickup.tasks(priorities=["Urgent"], tags=["security"]).length == 0

View integration logs

This feature is available in Cortex cloud.

While viewing an integration’s settings page, select the Error logs tab to view errors from the last 7 days. You can filter the logs list by configuration and by operation (for example, you could filter to view errors surfaced only via Scorecards).

The 'Logs' tab on an integration's settings page shows error information over the past 7 days.

Click into a row to get more information, including time stamp, status code, full error, and request path.

Create a task from an Initiative issue

Initiatives allow you to set deadlines for specific rules or a set of rules in a given Scorecard and send notifications to users about upcoming due dates. You can create a ClickUp task from a failing rule in an Initiative. Learn more in Creating issues based on Initiatives. The issue configuration will apply to all entities that meet the filter criteria. Once an entity is passing the rule, Cortex will automatically close the associated ticket.

Background sync

Cortex conducts a background sync of ClickUp identities every day at 10 a.m. UTC. Pull requests and issues are refreshed every 5 minutes.

Still need help?↗

The following options are available to get assistance from the Cortex Customer Engineering team:

Email: help@cortex.io, or open a support ticket in the in app Resource Center
Slack: Users with a connected Slack channel will have a workflow added to their account. From here, you can either @CortexTechnicalSupport or add a :ticket: reaction to a question in Slack, and the team will respond directly.

Don’t have a Slack channel? Talk with your Customer Success Manager.

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How to configure ClickUp with Cortex

Prerequisites

Configure the integration in Cortex

How to connect Cortex entities to ClickUp

Auto discovery of spaces, folders, and tags

Editing the entity descriptor

Specify a list for Initiative issues

Identity mappings

Using the ClickUp integration

Entity pages

Initiatives

Dev homepage

Scorecards and CQL

View integration logs

Create a task from an Initiative issue

Background sync

Still need help?↗

​How to configure ClickUp with Cortex

​Prerequisites

​Configure the integration in Cortex

​How to connect Cortex entities to ClickUp

​Auto discovery of spaces, folders, and tags

​Editing the entity descriptor

​Specify a list for Initiative issues

​Identity mappings

​Using the ClickUp integration

​Entity pages

​Initiatives

​Dev homepage

​Scorecards and CQL

​View integration logs

​Create a task from an Initiative issue

​Background sync

​Still need help?↗

How to configure ClickUp with Cortex

Prerequisites

Configure the integration in Cortex

How to connect Cortex entities to ClickUp

Auto discovery of spaces, folders, and tags

Editing the entity descriptor

Specify a list for Initiative issues

Identity mappings

Using the ClickUp integration

Entity pages

Initiatives

Dev homepage

Scorecards and CQL

View integration logs

Create a task from an Initiative issue

Background sync

Still need help?↗