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ServiceNow

CatalogDiscoveryScorecards

Summary​

ServiceNow is a CMDB (configuration management database) to define, manage, automate and structure IT services.

  • Service discovery

Setup​

In order to connect Cortex to your ServiceNow instance, you’ll need to add an instance name and your username and password under Settings → ServiceNow.

caution

If you do not see the Settings page you're looking for in the sidebar, you likely don't have the proper permissions and need to contact your admin.

Registration​

Catalog descriptor​

In order to discover services, you'll need to specify the ServiceNow tables to pull from and their mapping under Settings → ServiceNow. After doing so, you'll see these services in the "Import Services" flow and can follow the steps to import them.

If you want to register an existing service with ServiceNow, you can override this in the entity YAML by adding:

x-cortex-servicenow:
  services:
  - tableName: cortex-services
    id: 1